Hitches & Glitches launches tech-driven home security service

The service works best in cases when a "home is left vacant, or while landlords and owners are overseas"

Hitches & Glitches launches tech-driven home security service
Farnek Group
Hitches & Glitches launches tech-driven home security service

Dubai-based home maintenance specialist Hitches & Glitches (H&G), part of the Farnek Group, has broadened its smart home security service offering with the launch of a tech-enabled feature called H&G Neighbourhood Watch.

The security service is available to H&G customers who have installed the Ring Video Doorbell Elite. H&G partnered with Ring in 2018, to retail and install its home security products and solutions to residences throughout the UAE.

The connected video doorbell enhances home security by enabling homeowners to answer the door from anywhere, via a two-way voice call and one-way live streaming of any visitor. This can be done through a smartphone app or computer.

However, if any homeowner notices any suspicious movement captured by the ring camera, they will now have the option to contact H&G, who will dispatch a security officer within 15-30 minutes to scan the property. Upon inspection, the customer is sent a report with any relevant images.   

Speaking about the security service, director of H&G, Kelvin Varghese, said: “Our security team can now provide homeowners, tenants and landlords, with peace of mind, by ensuring home safety and security, 24 hours a day. We envisage this service to be popular whether a home is left vacant during holiday periods, or while landlords and owners are overseas.

Although the service is tech-driven, it is not too dissimilar to a residents’ neighbourhood watch scheme. If we notice any criminal activity or damage to property we will inform the owner and the relevant authorities if necessary."

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