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RTA signs $185m contract for Dubai Metro, Route 2020 with UK's Serco

Two-year contract extension to cover operations and maintenance for all rail assets related to the Red Line's extension

Serco will work on Dubai Metro's Red Line, including Route 2020.
© ITP Media Group / Lubov Galushko
Serco will work on Dubai Metro's Red Line, including Route 2020.

Dubai’s Roads and Transport Authority (RTA) and UK servicing giant Serco have inked a $185.1m (AED680m) two-year operation and maintenance contract extension that will include the Dubai Metro Red Line Extension Project, known as Route 2020.

The Dubai Metro lines currently have a network length of 75km, which will increase to 90km under Route 2020. The rail extension includes seven stations – five elevated and two underground – with the service’s test-run expected to start in February 2020, according to a statement.

Facilities management giant Serco's contract has been extended by RTA, with the UK firm due to continue proviidng operational and maintenance services for Dubai Metro and Route 2020, including assets such as trains, railways, and stations. 

The deal was signed by HE Mattar Al Tayer, director-general and chairman of the board of executive directors of the RTA, and Serco Group chief executive officer, Hon Rupert Soames.


RTA has signed a contract extension with Serco [supplied image].

Serco's contract will also include the provision of high-class passenger transit services customised to “daily ridership demands”, Al Tayer said.

“The contract scope also covers operating and maintaining the fare systems of Dubai Metro and collecting the proceeds of selling and recharging Nol cards, besides recruiting and training citizens to achieve a set emiratisation target,” he added.

The RTA chief said contracting the operation and maintenance to specialised companies reduces the operational costs of the metro, with private businesses able to provide “high quality service and performance at lower costs through continuous improvement and value engineering”.

Route 2020 spans 15km from Nakheel Harbour and Tower Station to Expo 2020 Dubai’s site, and comprises 11.8km of elevated and 3.2km of underground track.

Rail track work for Route 2020, as of an RTA announcement last month, was 80% complete, while stations for the development were 50-60% complete.

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Construction Week - Issue 753
Nov 09, 2019