Dewa unveils Smart Response Service for technical notifications

Smart service to reduce steps required to deal with complaints, and also allow customers to self-diagnose interruptions

Dewa is Dubai's top utilities authority.
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Dewa is Dubai's top utilities authority.

Dubai Electricity and Water Authority (Dewa) has launched its Smart Response Service for electricity- and water-related technical notifications, with the service expected to augment Dewa's operations and services.

With the launch of Smart Response Service, Dewa expects to reduce the steps and time required to deal with complaints and follow-up activities, allowing issues to be resolved through its smart app and website.

Additionally, the service is expected to help Dewa customers by letting them implement diagnoses of technical interruptions at home.

Commenting on the launch, managing director and chief executive officer of Dewa, HE Saeed Mohammed Al Tayer, said: “We launched the Smart Response Service for technical notifications today as we consider innovation to be a key pillar at Dewa, and we are keen to integrate it into various strategies and initiatives.

“We are working on developing our services by raising their efficiency and effectiveness through innovation, in collaboration with several government organisations to implement improvements within the framework of unified government services."

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