fmME delves below the corporate strategy to understand what makes the region’s FM service providers tick
0.00 What does your role involve? As key account manager, part of my responsibilities include overseeing the P&L account and operation of Dragon Mart, IBN Battuta, and 1,200 residential apartments spread across Dubai. My primary focus is to help to reduce our clients’ maintenance costs and implement energy conservation measures. These form the basis of our company’s core values.
1.45 What do you love most about your job?
In FM industry one cannot rest on laurels. You need to dynamically evolve your procedures, processes, offerings, brands and embrace technology. This constant pursuit for creating an edge is one of many factors which attracted me to the FM industry.
2.05 What is the most challenging aspect of your job?
The FM industry is indeed a manpower intensive industry, which requires management of human resources. From selecting the right individual for the job, to retention of key personal, to ensuring high levels of productivity, this is one of the biggest challenges. Equally as important is the ongoing price war among service providers, which in the absence of established standards, may compromise the quality of the service or insolvency of service providers.
3.00 What has been your most memorable project and why?
My most memorable project has been managing the FM operations of IBN Battuta Mall. The theme-based mall in UAE posed a great challenge in maintaining its heritage, value and uniqueness. We undertook a comprehensive asset quality assessment and managed to drive a 50% year-on-year reduction in reactive calls, as well as reducing maintenance costs of spares and repairs by 70% year-on-year.
4.05 Where do you see the FM industry in five years?
There is an urgent need to lay down standards for FM service contracts under the ambit of RERA and MEFMA, without creating artificial entry barriers. Additionally, the payment cycle in FM is a worrying factor, which is beyond 60 days on ground. This reflects lack of confidence in the economy and may lead to payment crisis in the long term. The FM industry however may see a 25-30% growth by assets and around 10-15% revenue growth.
4.45 What do you like to do most in your spare time?
I spend some quality time with family and friends. Hit the gym and pool over the weekends and at times on weekdays. I am planning to restart golf, which I had given a break after I left my military service.
5 Minutes with Supreet Hegde
fmME delves below the corporate strategy to understand what makes the region's FM service providers tick
fmME delves below the corporate strategy to understand what makes the region’s FM service providers tick
0.00 What does your role involve?
As key account manager, part of my responsibilities include overseeing the P&L account and operation of Dragon Mart, IBN Battuta, and 1,200 residential apartments spread across Dubai. My primary focus is to help to reduce our clients’ maintenance costs and implement energy conservation measures. These form the basis of our company’s core values.
1.45 What do you love most about your job?
In FM industry one cannot rest on laurels. You need to dynamically evolve your procedures, processes, offerings, brands and embrace technology. This constant pursuit for creating an edge is one of many factors which attracted me to the FM industry.
2.05 What is the most challenging aspect of your job?
The FM industry is indeed a manpower intensive industry, which requires management of human resources. From selecting the right individual for the job, to retention of key personal, to ensuring high levels of productivity, this is one of the biggest challenges. Equally as important is the ongoing price war among service providers, which in the absence of established standards, may compromise the quality of the service or insolvency of service providers.
3.00 What has been your most memorable project and why?
My most memorable project has been managing the FM operations of IBN Battuta Mall. The theme-based mall in UAE posed a great challenge in maintaining its heritage, value and uniqueness. We undertook a comprehensive asset quality assessment and managed to drive a 50% year-on-year reduction in reactive calls, as well as reducing maintenance costs of spares and repairs by 70% year-on-year.
4.05 Where do you see the FM industry in five years?
There is an urgent need to lay down standards for FM service contracts under the ambit of RERA and MEFMA, without creating artificial entry barriers. Additionally, the payment cycle in FM is a worrying factor, which is beyond 60 days on ground. This reflects lack of confidence in the economy and may lead to payment crisis in the long term. The FM industry however may see a 25-30% growth by assets and around 10-15% revenue growth.
4.45 What do you like to do most in your spare time?
I spend some quality time with family and friends. Hit the gym and pool over the weekends and at times on weekdays. I am planning to restart golf, which I had given a break after I left my military service.
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