RTA completes 80 digitisation, 4th Industrial Revolution projects

The adoption of advanced smart applications helped government departments ensure business continuity during the pandemic

Al Tayer: “Our smart services proved highly effective during COVID-19 lockdown."
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Al Tayer: “Our smart services proved highly effective during COVID-19 lockdown."

The Roads and Transport Authority (RTA) in Dubai has completed 80 projects as part of its digitisation, smart, and 4th industrial revolution projects, according to HE Mattar Al Tayer, director-general and chairman of the board of executive directors of RTA.

According to Al Tayer the adoption of advanced smart applications helped government departments to ensure business continuity and deliver high quality services, amid the COVID-19 pandemic.

Among the 80 projects, nine were completed last year highlighted by the 3D printing technology of metro parts, automated fare of marine transport services, Phase 3 of Nol Plus loyalty points programme, in addition to Enterprise Command and Control Centre, an interactive device for marine transport services, virtual driving, building capacities in data science, robot, and the smart route.

Al Tayer said: “RTA was among the first public entities to deliver all services through user-friendly and innovative smart platforms. It kept increasing and improving the quality of its smart services on offer.

“Our smart services proved highly effective during COVID-19 lockdown. The number of digital transactions soared sharply by 40% compared to the same period last year.”

He added: “Equally, transactions carried out through Mahboub Chatbot doubled to 100%. Consequently, RTA’s happiness index of digital services clocked 90%, and customers' use of digital and smart services rocketed by 300% during the National Disinfection Programme compared to last year.”

In order to build capacities in data management, RTA trained a data science specialist as well as established the first lab dedicated to transport data science and artificial technology in the MENA region. RTA developed 16 user cases and trained 16 employees, under the initial stage. Under Phase 2 of the programme, 136 employees will be trained.


In the field of sustainable and smart transport, RTA established a link with 114 limo companies, seven e-hail companies, and two shared transport companies — operating on hourly rental — using Al-Merqab system.

The system is installed in 6,000 limos operated by 114 firms and tracked 19 million journeys of e-hail companies including Uber and Careem. RTA also linked 10,375 taxis with a central monitoring and managing systems with the installation of surveillance cameras, in addition to dashboard cameras.


In 2019, RTA started automated fare collection for marine transport systems. The system is installed in 20 marine transport stations and completed more than a million transactions.

As part of this Smart Route project, RTA installed 100 solar-powered Nol card top-up machines that completed more than three million transactions.

The Smart Route uses artificial technologies, internet of things, face-recognition technology, three-dimensional panoramic photography, and GPS. More than 2,000 people were tested through the virtual driving system with 79% success rate.


RTA’s Mahboub Chatbot completed about 245,000 transactions, which helped reduce the number of calls to the call centre by 40% and provided 130 services.

The Mahboub Chatbot  Robot referred to as Pepper delivered eight orientation workshops for new employees, and three training workshops for drivers. The system was also used in four exhibitions, according to RTA.

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